Appliances Dishwasher repair

Published on September 21st, 2017 | by Henri


Screw falls from dishwasher bracket

Q.  During a kitchen remodel in 2015, I had a contractor install a few new appliances. Recently, a screw fell into my dishwasher. My wife pointed out a scratch area on the top of the dishwasher door. I traced the scratch to its logical origin and discovered a missing screw on the bracket that secures the dishwasher to the underside of my quartz countertop. It seems to have been working itself loose over time, scratching the top of the door and eventually falling off.

The installation guide states that “when dealing with a stone countertop, anchor the dishwasher on the sides (it’s a Bosch). The contractor who installed the appliance did not follow the instructions as stated. My issue is: “What now?” Should I epoxy the hole, re-drill and remount the screw to the underside of the countertop, or remove the other screw, epoxy both holes and secure the dishwasher on its sides (which would require drilling holes in the cabinetry)? Is this a DIY activity? Any advice would be appreciated. Thank you.

A.  Yes, it would be safer in the long run to follow the manufacturer’s installation instructions. The two screw holes are undoubtedly sealed by the door when it is closed, so no water can get into them. There should be no need to epoxy them, but there is nothing wrong about doing it. The photo you have sent shows a screw that is 1/2-inch long, so it is short enough not to go through the side walls of the adjacent cabinetry, which is most likely 5/8th to 3/4 of an inch thick, depending on the material used.

But if you don’t feel competent to do the job yourself, consider calling the contractor who did the original installation and insist that he or she send someone to do it as instructed in the installation manual – and at no cost to you!

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